Privacy Policy

This Privacy Policy ("Policy") is issued by neonstar ("neonstar," "we," "us," or "our") and applies to all personal data collected through the neonstar Casino website at https://neonstar.club and all associated services, mobile applications, games, and features (collectively, the "Platform").

neonstar is committed to protecting the privacy and security of every player who uses our Platform. We understand that you are entrusting us with sensitive personal and financial information, and we take that responsibility seriously. This Policy is designed to give you a clear and honest account of our data practices so you can make informed decisions about your use of the neonstar Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

neonstar collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Nationality and country of residence.
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license).
• Username and encrypted password.

2.2 Contact Data

• Email address.
• Mobile phone number.
• Residential address, including barangay, city or municipality, province, and postal code.

2.3 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account, BPI, BDO, or Metrobank account details).
• Transaction history, including deposits, withdrawals, and bonus credits.
• Source of funds documentation where required for KYC compliance.

2.4 Gaming & Activity Data

• Game history, including games played, bets placed, wins, and losses.
• Session duration and login timestamps.
• Bonus and promotion participation history.
• Responsible gaming tool settings and self-exclusion records.

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Unique device identifiers.
• Cookie identifiers and session tokens.

2.6 Communications Data

• Records of your communications with neonstar's customer support team, including live chat transcripts and email correspondence.
• Survey responses and feedback submitted through the Platform.

neonstar collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access and use the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Data received from payment processors, identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.

All data collection is conducted transparently and in accordance with the purposes described in this Policy. We do not purchase personal data from data brokers or other third-party commercial data sources.

neonstar uses your personal data for the following purposes:

neonstar will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

neonstar processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing necessary for neonstar's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

neonstar does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers who assist us in verifying your identity and confirming that you meet the 21+ age requirement.
• Fraud prevention and security providers: Specialist agencies that help us detect and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Game software providers: Licensed game developers and studios whose games are available on the neonstar Platform, to the extent necessary for game operation and fairness auditing.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: The National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent authorities, where disclosure is required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal compliance, dispute resolution, or corporate governance purposes.

All third-party service providers who process personal data on behalf of neonstar are required to do so under written data processing agreements that impose obligations equivalent to those in this Policy and comply with applicable data protection law.

neonstar uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. We use privacy-respecting analytics tools that do not share data with third-party advertising networks.

neonstar does not use third-party advertising or retargeting cookies that track your activity across other websites.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including logging in to your account.

neonstar retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and related regulations.
• Gaming activity data: Retained for three (3) years from the date of each gaming session, or longer where required for dispute resolution or regulatory compliance.
• Customer support communications: Retained for two (2) years from the date of the last communication, or longer where relevant to an ongoing dispute or legal proceeding.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, in accordance with responsible gaming obligations.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with neonstar's data destruction procedures.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by neonstar:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data neonstar holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) calendar days of receipt.

neonstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the neonstar Platform.
• Encryption of sensitive data at rest, including financial data and government identification numbers.
• Multi-factor authentication options for player accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of Platform systems for suspicious activity and potential security incidents.
• Formal data breach response procedures, including notification to the National Privacy Commission and affected players within the timeframes required by law.

While neonstar takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, neonstar will notify you and the relevant authorities as required by the Data Privacy Act of 2012.

The neonstar Platform is strictly intended for adults aged 21 years and above. neonstar does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and neonstar reserves the right to request documentary proof of age at any time.

If neonstar becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

The neonstar Platform may contain links to third-party websites or services, such as payment provider portals. This Policy applies only to the neonstar Platform and does not cover the privacy practices of any third-party websites or services. neonstar is not responsible for the content or privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal data.

neonstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how neonstar protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.

neonstar has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

Data Protection Officer
neonstar Casino
Email: [email protected]

For general customer support inquiries, you may also reach our support team at: [email protected]

We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) calendar days of receipt. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.